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Posts by Deepti Masand:

Strategic Process Essentials for IT Service Management

Strategic Process Essentials for IT Service Management

The principal aim of an organization, the service provider, is to know his customers and their requirements, and understand which IT service will best support its business functions. A successful strategic plan not only enables the organization to create value for the customers but also benefits the service provider in terms of revenue and growth.

Key Processes of Service Strategy

  • Strategy Management for IT services
  • Strategy Portfolio Management
  • Financial Management for IT service
  • Demand...